Responsible Gaming at Land Casino New Zealand

At Land Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are committed to promoting responsible gaming across New Zealand and providing every player with the tools, resources, and support they need to stay in control. Whether you are a seasoned player or a newcomer, understanding responsible gambling practices is essential to keeping the fun alive.

Our Commitment to Safe Play

Land Casino takes its duty of care seriously. We comply fully with New Zealand's gambling regulations and work alongside national organisations to ensure a safe environment for all our players. Our team is trained to identify signs of problem gambling and to offer assistance whenever it is needed. We actively promote a culture where asking for help is encouraged, not stigmatised.

Tools to Help You Stay in Control

We offer a comprehensive range of responsible gaming features that empower you to manage your gambling activity at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to keep your spending within budget. Limits can be lowered immediately and increased only after a mandatory cooling-off period.
• Session Time Limits: Define how long you play in a single session. Once your time is up, you will be automatically logged out so you can take a healthy break.
• Reality Checks: Receive regular on-screen reminders showing how long you have been playing and how much you have spent, helping you make informed decisions in real time.
• Cool-Off Period: Take a short break from gambling — from 24 hours up to six weeks — without permanently closing your account.
• Self-Exclusion: If you feel that gambling is becoming a problem, you can self-exclude for a minimum of six months or permanently. During this period, you will be blocked from accessing your account and from receiving any promotional materials.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. Common warning signs include chasing losses, neglecting personal responsibilities, borrowing money to gamble, and feeling anxious or irritable when not playing. If any of these signs resonate with you or someone you care about, it is important to seek help promptly.

Support Resources in New Zealand

You are never alone. New Zealand offers a number of free and confidential support services for anyone affected by problem gambling:

• Problem Gambling Foundation of New Zealand: Provides free counselling and support for gamblers and their families. Visit pgf.nz or call 0800 664 262.
• Gambling Helpline: Available 24 hours a day, seven days a week at 0800 654 655. Call, text, or live chat for immediate assistance.
• Lifeline Aotearoa: Offers broader mental health support, including issues related to gambling. Call 0800 543 354.

Tips for Responsible Gambling

Keeping gambling fun is straightforward when you follow a few simple guidelines. Always set a budget before you play and treat any losses as the cost of entertainment. Never gamble with money you cannot afford to lose, and avoid playing when you are feeling stressed, depressed, or under the influence of alcohol. Take regular breaks and balance gambling with other leisure activities you enjoy.

Frequently Asked Questions

How do I set a deposit limit at Land Casino?

Log in to your account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. Choose your preferred timeframe and enter the amount. Your limit will be applied immediately.

Can I reverse a self-exclusion request?

Self-exclusion is a serious commitment designed to protect you. Short-term exclusions cannot be reversed during the active period. Permanent self-exclusion requests are irreversible. We encourage you to contact our support team to discuss your options before making a decision.

Is my responsible gaming information kept confidential?

Absolutely. All information related to your responsible gaming settings and any support interactions are kept strictly confidential in accordance with New Zealand's Privacy Act 2020.

What should I do if I think a friend has a gambling problem?

Encourage them to speak with a professional. You can contact the Gambling Helpline at 0800 654 655 for advice on how to support someone you care about. Early intervention makes a significant difference.